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FAQs

Here is a list of Frequently Asked Questions concerning dining on campus. If you don't find the answer to your question, please send us an email to onecard@wlu.ca and we'll get back to you as soon as possible.

 

Click here for Residence Dining FAQs.

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Meal Plans

What Meal Plans do you offer?

We offer a variety of meal plans to meet your on campus dining needs. Check out our Meal Plan page for a full list of offerings.

What type of Meal Plan is recommended?

We have a variety of meal plans to meet your needs! Depending on your class year, where you live, and how much you are on campus, our recommendations may vary. Be sure to use our filter and sort functions to help choose your plan. If you still need help choosing a plan, call or email the OneCard office at 519-884-0710 ext 3730 or onecard@wlu.ca.

How can I purchase a Meal Plan?

You can purchase your meal plan at the OneCard office located in the WLU Concourse.

Are Meal Plans required?

All first year students living in a dormitory style residence are required to purchase a meal plan. Residence students who have a mandatory Dining Plan will use their OneCard as their meal card. Dining Plans allow students to purchase food from on campus locations including: The Fresh Food Company (Dining Hall), Harvey’s, Pizza Pizza, Williams, Mr. Sub, Union Market, Bento Sushi, Spring Rolls, Tim Horton’s, Starbucks, Extreme Pita, Subway, Second Cup and Wilf’s.

What is Declining Balance?

Declining Balance dollars are accepted as payment at all on campus restaurants. They are loaded right on your ONE Card, so there is no need to carry around cash or another card! There is no minimum balance, over draft fees, or hassles!

How do I get Declining Balance?

Declining Balance can be purchased at the OneCard office located in the WLU Concourse.

What if I want to change my Meal Plan?

Please direct any meal plan change requests to the One Card office at 519-884-0710 ext 3730 or onecard@wlu.ca.

How do I get into the dining locations once I have purchased my Meal Plan?

Present your card to the cashier in the dining hall or other participation location, they will scan your One Card and you are all set!

Can I carry meals over to the next semester?

Once your meal plan is purchased in the September, your meals expire at the end of April.

Can I treat a friend to a meal?

To keep discounts as high as possible, meals are reserved for the meal plan holder only. However, you can always treat a friend using your Convenience Account and or guest passes.

What do I do when my Declining Balance gets low?

You can reload your Flex Dollars/Convenience Dollars at any time! Visit the One Card office in the WLU Concourse.

Where is the Meal Plan Office Located?

The OneCard office located in the WLU Concourse.

Can my Meal Plan Card be used by someone else?

No one other than you may use your OneCard. Cards are non-transferable. If someone is found to be using your card, it will be confiscated and sent to the OneCard Office.
If a OneCard is lost or stolen, it is protected once it has been reported in person at the OneCard Office or online at Online Banking. OneCards that have been lost or stolen outside of office hours can be deactivated at any food service location On Campus, or the above website, 24 hours a day, seven days a week. Replacement cards are $20 +HST.

Account

Where can I find more info on nutrition?

For more on Nutritional Information and Healthy for Life initiatives, visit our Eat Well section.

Why do I have to create an account in order to check out?

For you, and us, to be able to best track orders, and to be able to contact you in case of a question regarding your order we ask that you create a CampusDish account.

How do I create an account?

Click the "Login" button, and then on the login page click the "create a new account" link.

How do I find more about Nutritional Information?

Use our Comparison Box and Nutritional Calculator to get the most out of your eating decisions. Select products from the Menu section and use one of the options below to get accurate comparisons and information about your choices. 

For more on Nutritional Information and Healthy for Life initiatives, visit our Eat Well section.

Commerce

Select your Fulfillment Method

Please review your order method and the location you would like the product shipped to. 

How do I get a Promotional Code?

Unfortunately, we are not currently offering Promotional Codes. We may offer Promotional Codes in the future, so please check back periodically.

Where can I find more info on nutrition?

For more on Nutritional Information and Healthy for Life initiatives, visit our Eat Well section.

How do I use the Menu?

We have utilities designed to help your health. Use the Meal Calculator Box to quickly relate the nutritional information of two or more items. The Meal Calculator can populate the nutritional value of your meal. Use our quick nutritional icons to identify food with special preparation or contents at a glance.

What are AFO/FPO/DPO addresses?

APO and FPO addresses allow the postal service to efficiently deliver mail to active duty military members serving overseas. When the mail arrives at the APO or FPO, the staff will send the mail onto the proper division of the military to which the addressee belongs. The division then delivers the mail to the individual. 

How do I increase password security?

Your password should be at least 8 characters that include upper and lower case characters, numbers, and symbols. You should always use a unique password for each website you use; that way, if one account gets compromised, the rest are safe. Other ways to ensure the security of your password include:

    • If passwords must be written down on a piece of paper, store the paper in  a secure place and destroy it when it is no longer needed.

    • Never share passwords with anyone.

    • Change passwords immediately if they may have been compromised.

    • Be careful about where passwords are saved on computers. Some dialog boxes present an option to save or remember a password. Selecting this option poses a potential security threat.

How do I use variants?

Have your food your way! Choose from our variant options to customize your meal exactly how you want it. Please note any charges that might be associated with adding additional variants to your meal.

What is a CVV?

The Card Validation Code is a 3 digit number set that uniquely identifies your credit card.


Visa/Mastercard and Discover Users

Flip your card over and look at the signature box. You should see either the entire 16-digit credit card number or just the last four digits followed by a special 3-digit code. This 3-digit code is your Card Security Code.

American Express Credit Card Users
Look for the 4-digit code printed on the front of your card just above and to the right of your main credit card number. This 4-digit code is your Card Identification Number (CID). The CID is the four-digit code printed just above the Account Number.

Why should I select favorite locations?

Selecting a location will help us customize your experience on the CampusDish site.

Why am I required to select a role when creating my account?

A role will help us customize your experience on the CampusDish site.

Why are my products split into separate orders and why does this happen?

Two or more of the items in your cart are restricted by product type or payment method. In order to process the transaction, the items in your cart must be processed separately.